Our mission is to help you achieve the best possible ROI when you use our service.

We realize you have choices so we try to distinguish ourselves from our competition in paying attention to detail. Most telemarketing firms struggle because of excessive employee turnover. Turnover creates training issues that leads to ineffective telemarketing which ultimately leads to poor hit ratios and under-qualified leads. The result: Unhappy clients who see telemarketing as not working.

Our approach is the best practices recommendation of one quality control person per 20 telemarketers and one supervisor per 10 telemarketers. Our call center is brand new, our CISCO IP phone system and integrated network are state-of-the-art. All of these components combined with a competitive compensation and benefits package mitigates turnover and improves results and service.

Our Customers

We have been helping the most recognizable and most respected companies in the industry manage their most important relationships - the ones they have with their customers. This has included: Donegal Group, Markel, CNA, Chubb, Selective, Hartford, Fireman’s Fund, Travelers and Allstate as well as various prominent industry associations such as the Iroquois Group, Pacific Interstate Insurance Brokers, ARM of Ohio. And we have provided more than 5,000 insurance agencies and national brokerages and global brokers with our services.

Technology Working for You

Relationship. We keep track of each prospect’s comments, preferences, vital data and renewal dates. Our highly trained telemarketers study the previous contact history prior to calling prospects. This greatly enhances your professional image and increases your chances of converting prospects into customers.

Communication. Our call center features Cisco telephone technology, with all of the latest VOIP and telephony features. This ensures clear communication and efficiency in contacting prospects. Our Lead Automation system emails you directly as soon as leads have passed our stringent QC process.

Data. Our climate-controlled datacenter contains the latest model Dell servers, Cisco switches and Google Search Appliance. We host and develop our own websites, which integrate directly with your data stored in our SalesLogix CRM system.

Integration. The benefit of our investment in people and technology is real-time access to your prospect data. You also get the convenience of accessing your data with a single click. Whether you need to check prospect data before an appointment or to import prospects into your own CRM system, the data is always at your fingertips.